If you have any further questions, please reply to this email and we will be happy to assist you further. I hope that we have met your expectations today and that you are satisfied with our service. Open your smartware -> setting -> drive setting -> then choose to enable your virtual CD. See one of the replies I got, and may be you can understand my suffering: I did send my problem to WD support more than 3 times, but they are helpless, and some of them is unable to reply in proper English, and unfortunately I can not speak Malay. I am trying to install “WD SmartWare Virtual CD Manager for Windows Web Release-v1.0.8.3”, but installation can not continue as the setup as it asks to press Rescan, as setup is unable to find the WD SmartWare Drive, while in the same drive is already shown on “My Computer”, and I can browse files on it…!Īlthough I disconnected the drive and reconnected it after 10 seconds as prescribed but I still get the same stupid response, see image : I have upgraded to WD Smartware 1.4.1.1, and it works OK, except it can not analyze file types for the WD external drive as it does for my internal HDD, see the below photo: I tried the ‘WD SmartWare Virtual CD Manager for Windows-v1.0.7.4. I bought it since 10 days in Malaysia, it is a fresh product (drive was manufactured after June 15, 2010) Can anyone please help, telling me the problem with My Passport Essential? The WD SmartWare Virtual CD Manager allows users to create and manage virtual discs without consuming physical storage space.
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